Apple on Friday apologized for the FaceTime bug, which let users eavesdrop on people they were calling before they picked up, and is now promising to issue a permanent fix next week.
The apology comes after Apple on Monday blocked the Group FaceTime feature as a temporary measure to prevent the exploitation of this bug.
In a Friday statement to Axios, the Cupertino tech giant said it has already fixed the issue on its own servers and plans to issue a software update next week to re-enable Group FaceTime calls. The company had previously planned to issue a permanent fix this week. In its statement, Apple also thanked the Arizona family that reported the bug.
Here’s Apple’s full statement:
“We have fixed the Group FaceTime security bug on Apple’s servers and we will issue a software update to re-enable the feature for users next week. We thank the Thompson family for reporting the bug. We sincerely apologize to our customers who were affected and all who were concerned about this security issue. We appreciate everyone’s patience as we complete this process.
We want to assure our customers that as soon as our engineering team became aware of the details necessary to reproduce the bug, they quickly disabled Group FaceTime and began work on the fix. We are committed to improving the process by which we receive and escalate these reports, in order to get them to the right people as fast as possible. We take the security of our products extremely seriously and we are committed to continuing to earn the trust Apple customers place in us.”
Arizona high school freshman Grant Thompson reportedly stumbled on the bug while attempting to FaceTime his friends before a Fortnite gaming session. As he added members to the group chat, Thompson realized he could hear the audio from his friends’ devices, even though they hadn’t agreed to join the FaceTime session. The teenager told his mother, Michele, who then reported it to Apple.
Meanwhile, Apple is already facing legal trouble over the bug. A Houston lawyer is suing the company over the flaw, which he says allowed someone to listen in on a private conversation with a client.