Gears & Gadgets

Chinese hackers targeted SolarWinds customers in parallel with Russian op

Enlarge Getty Images By now, most people know that hackers tied to the Russian government compromised the SolarWinds software build system and used it to push a malicious update to some 18,000 of the company’s customers. On Monday, researchers published evidence that hackers from China also targeted SolarWinds customers in what security analysts have said […]

Mobile

BBB blasts Verizon for 5G ads, says coverage claims mislead customers

While rivals AT&T and T-Mobile were racing to launch nearly national 5G networks last year, Verizon oddly focused on touting rollouts at sports stadiums and arenas — places where it could show off its high-speed, short-distance millimeter wave technology. Now the Better Business Bureau’s advertising unit is taking Verizon to task for misleadingly using those stadium installations […]

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Press 1 for frustration: Customers run into record phone waits as companies grapple with worker safety

The pandemic has caused a perfect storm of customer service issues, with companies and government agencies struggling to keep up while keeping their employees safe, and customers struggling to keep their cool. Writer Tom Cheredar spent three hours trying, and failing, to reach his cable company Spectrum two weeks ago. He called when he realized […]

Mobile

An unknown number of Sprint customers had their personal info stolen by hackers

Hackers stole an unknown number of Sprint users’ data after breaching the Samsung.com “add a line” website, according to a letter Sprint sent to impacted customers.  “The personal information of yours that may have been viewed includes the following: phone number, device type, device ID, monthly recurring charges, subscriber ID, account number, account creation date, […]

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Security flaw put RBS customers at risk of cyber-attack

Royal Bank of Scotland (RBS) customers have been put at risk of cyber-attack after being recommended flawed security software. Since January, the banking group has begun to offer its business banking customers a product called Thor Foresight Enterprise free of charge. Heimdal Security sells it as “next generation protection” against cyber-threats. Security researchers uncovered a […]