Computer

AI chatbot goes rogue during customer-service exchange

International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer. Musician Ashley Beauchamp recently turned to DPD’s customer-service chatbot in a bid to track down a missing package. After making little progress with the chatbot, he decided to have some fun by asking […]

Top Stories

Salsa made with a drill, and more: TikTok offers glimpses of life during the Texas storm

The videos show water rushing through broken ceilings into darkened rooms. Food heated over open flame. Hungry and enterprising home cooks making condiments with power tools. No, these aren’t scenes from the latest dystopian sci-fi thriller. They’re TikToks from Texas, where winter storms have stranded millions without water or power. The videos, which offer the […]

Mobile

Microsoft researchers use Bing data to track shifting human needs during the pandemic

Automation and Jobs Read our latest special issue. Open Now Research about the pandemic has mostly focused on epidemiology, but health data alone can’t inform policies — decisions should ideally take into account the impacts on communities. Driven by this maxim, Microsoft researchers developed a framework to characterize the changes in people’s physiological, socioeconomic, and […]