Top Stories

Press 1 for frustration: Customers run into record phone waits as companies grapple with worker safety

The pandemic has caused a perfect storm of customer service issues, with companies and government agencies struggling to keep up while keeping their employees safe, and customers struggling to keep their cool. Writer Tom Cheredar spent three hours trying, and failing, to reach his cable company Spectrum two weeks ago. He called when he realized […]

Emerging Tech

Digital Trends Live: Escooter safety, Swarm A.I., Spotify’s voice-enabled ads

On the latest episode of Digital Trends Live, host Greg Nibler and Nicole Raney, managing editor of The Manual, DT’s sister website, discuss today’s top tech topics, including the potential dangers of eScooters, Spotify’s testing of voice-enabled ads, Waymo’s promise that its autonomous vehicles can see bikes and pedestrians, Swarm A.I., the induction of Microsoft’s […]

Emerging Tech

U.K.’s ‘advanced’ self-driving car trials won’t require human safety drivers

It’s not just rival companies that are racing to introduce self-driving cars to the market. Different countries are also seemingly competing to cement their high tech-friendly statuses by embracing autonomous vehicle testing. With this in mind, the U.K. government announced that it is moving toward “advanced trials” of self-driving cars — meaning trials which do not […]